As a 40+ year veteran in the customer care and billing solutions business, we at Prescient Worldwide know how important it is to keep an eye on every aspect of the industry. Our forward-thinking telecommunications experts are dedicated to providing your company with a unique perspective on telecommunication issues, current trends and security matters facing your business.

It is through this knowledge and dedication that we created a robust billing and OSS platform that addresses order entry, provisioning, customer service, revenue assurance, trouble management, financial reporting and other critical areas. This system directly interfaces with our on-site service bureau in order to address all aspects of the billing process.

While Prescient Worldwide has found a niche market as a supporter of new business, we are also very adept at implementing our services with enterprises converting from different billing methodologies. We have successfully converted and served major wireless providers, ILEC's, CLEC’s and major national carriers.

Billing Technologies:

• Private Line/Data Transport
• Teleconference
• Cellular/Wireless
• Fax Broadcast
• Paging
• Internet Access
• Cable/DBS
• Callback
• Voicemail
• Equipment Accessory
• IP Telephony
• Personal Assistant Service
• Local Service
• Switched Long Distance
• Switched Toll Free
• Outbound Dedicated Access
• Inbound Dedicated Access
• Utilities
• Travel Card

Prescient Worldwide endeavors to always put the right person with the right skill in the right position. We provide full-time customer service monitors who ensure the highest quality of service at all times. The Director of Customer Service is responsible for overseeing successful servicing of inbound and outbound calling, ensuring compliance with standards as well as all fulfillment service. Prescient Worldwide can also provide solutions for network provisioning, credit and collections, inbound sales, order entry, and telemarketing. We can also pull from this broad base of services to design a custom turnkey solution to meet your needs.

Management Solutions:

• Customer Care Services
• Database Management and Service Order Processing
• Revenue Assurance & Collections
• Database Security
• Tax Payment Services
• Tariff and Regulatory Filings
• Customer Satisfactions Surveys
• Inbound Sales Campaigns
• Automated Third-party Verification

Geographic Regions:

• International Customer Care and Billing Trends
• Canadian Billing and Customer Care Trends
• Asia-Pacific Region Billing and Customer Care Trends
• Caribbean and Latin America Region Customer Care and Billing Trends
• Europe, Middle East and Africa Customer Care and Billing Trends